Customer Service

About Us

We’ve become a reputed online store for high-quality knives, and known for dedicated customer service. We are passionate about our work and customer service. We genuinely care about our customers.

We are Authorised Australian retailers of all products we stock and offer the best price, service and after-sales support that we can. If we don't have the product ready to ship, we don't offer it on our website. All products are in stock in Sydney and are shipped at a simple flat rate anywhere in Australia via Australia Post. An online tracking link is emailed for every order.

We believe in quality and customer service - you won't be disappointed. All prices include GST. A tax invoice is supplied with your order. ABN 32 613 838 618

Our Quality Products

We only want to bring you top quality products, and we stand behind everything we sell. We also use many of the products ourselves.

Personal Service

We are a small dedicated team offering our customers speedy shipping, personalized customer service, and expert advice. We will be happy to advise you on the best products for your home, hunting & camping.

After Sales Care

We pride ourselves on providing the highest quality products and your satisfaction is important to us. If for any reason you are unhappy with a product, please contact us immediately and return the goods in the original packaging. We will either repair or replace the product, or refund your money, as appropriate in each instance. All our products are covered by statutory manufacturers’ warranties.

Secure Online Purchasing

The 5knives only offers payment gateways that use the latest data encryption and anti-fraud technology. We do not store any credit card information. All credit card processing is securely conducted via PayPal, using the financial industry's Secure Socket Layer (SSL) standards.We also offer Eftpos for your convenience.

We welcome your feedback and invite you to contact us.